Question 1

Can I pause or rewind during the test?

Accepted Answer

No. The exam is server-authoritative — audio plays once, timers run continuously, and there is no pause or rewind. This mirrors the exact computer-delivered IELTS format used on test day.

Question 2

When do I get my results?

Accepted Answer

Listening and Reading are auto-scored instantly. Writing is typically graded within 12 hours. All four bands are released together once your Speaking examiner submits their grade — usually the same day.

Question 3

Can I choose my examiner?

Accepted Answer

Yes. When you book, you browse certified examiners by speciality, rating, and availability, then select who grades your Writing and conducts your Speaking session.

Question 4

What devices are supported?

Accepted Answer

Any modern desktop or laptop browser (Chrome, Edge, Safari, Firefox). A webcam and microphone are required for the Speaking session. Mobile and tablet are not supported for exam delivery.

Question 5

What is the refund policy?

Accepted Answer

Full refund if you cancel at least 24 hours before your mock date. Within 24 hours, you can reschedule once at no cost. Refunds are processed to your original payment method within 5 business days.

Question 6

Academic or General Training?

Accepted Answer

Academic is required for university admission, professional registration, and certain visas. General Training is for secondary education, work experience, and migration. Listening and Speaking are identical; Reading and Writing differ.

Question 7

How does the band scoring work?

Accepted Answer

Each skill is scored 0–9. Listening and Reading use official band conversion tables. Writing and Speaking are graded by examiners against the four official criteria. Your Overall Band is the mean of the four, rounded to the nearest 0.5.

Question 8

Are examiners real IELTS-qualified professionals?

Accepted Answer

Yes. All examiners hold CELTA or higher, and most are current or former certified IELTS examiners. Every examiner is verified and calibrated before going live.

Question 9

What internet speed do I need?

Accepted Answer

A minimum of 5 Mbps, wired connection preferred. The Speaking session uses live video, so a stable connection is essential. We run a system check at check-in.

Question 10

Can I book multiple mocks?

Accepted Answer

Yes — there is no limit. Every mock gives you fresh exam content and a new examiner selection. Your score history is tracked across all attempts so you can see your improvement over time.

Question 11

What happens if my internet drops during the exam?

Accepted Answer

Timers run server-side, so a brief disconnection does not pause or reset your time. Reconnect quickly and your autosaved answers will be restored. Prolonged disconnection may invalidate the session.

Question 12

Can I see the examiner's notes after the exam?

Accepted Answer

Yes. Your Writing and Speaking examiner provides structured criteria-level written notes alongside your scores — this is the most valuable part of the report.

Frequently asked questions